Growth Analyst - Retention at Simple Online Healthcare

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

60000.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Growth Analytics, Retention Analytics, Customer Analytics, SQL, Looker, A/B Testing, Statistical Analysis, Data Insights, Predictive Churn Models, Customer Behavior Analysis, Data Quality Maintenance, Cross-Functional Collaboration, Market-Specific Insights, Performance Tracking, Communication Skills, Customer Loyalty

Industry

Hospitals and Health Care

Description

Growth Analyst – Retention Location: Glasgow (Hybrid or Remote) Reports to: Director of Analytics Salary: £45,000-£60,000 Please note that applications will be reviewed after the holiday period (5th of Janaury 2026) About the role: We’re looking for a Growth Analyst to join our Growth team and play a pivotal role in driving our patient retention. You’ll work closely with the growth and tech team to drive retention and LTV and uncover actionable insights. We’re on an ambitious journey to expand into new markets and deliver a world class experience for our existing patients that provides holistic support and helps them achieve their health goals. Key Responsibilities Optimise customer touchpoints and communications across key patient lifecycle stages (onboarding, re-ordering, reactivation, patient care) Build and maintain dashboards and reporting in Looker. Conduct deep-dive analyses into retention, LTV, patient behavior and journeys. Design and evaluate A/B tests to validate the impact of new or updated features, discounts, or communications. Collaborate with cross-functional teams (tech, patient care, international markets) to drive impact and data-lead decision making. Support international expansion with market-specific insights and performance tracking. Maintain high data quality and ensure consistency across Snowflake, DBT, and Looker. Propose data backed insights and recommendations to c-suite to reduce churn and improve customer loyalty. Developing and implementing predictive churn models by examining customer data. What we are looking for: 4+ years experience in a subscription, SaaS, or similar online business model. Proven experience in customer or growth/retention analytics. Understanding of LTV dynamics and growth metrics. Expert-level SQL skills. Familiarity with BI tools like Looker (or similar). Strong analytical mindset with experience in A/B testing and statistical analysis. Ability to communicate complex data insights clearly to non-technical stakeholders. Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application Basics you can expect: 🏖️ 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days 🎂 Extra day off for your birthday 💸 Company share scheme 🏥 Bupa Private Healthcare 🏦 Income Protection 🚲 Cycle to Work Scheme 💪 My Gym Discounts 💰 Enhanced Company pension scheme 🥳 Quarterly Team Training and Social Budget 👶 Enhanced Maternity and Paternity Leave 💸 Rewarding bonus incentive scheme ☎️ 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources. 🛍️ Love2Shop Discount 🏠 Hybrid working Office extras: 🍎 Fresh fruit ☕ A free coffee machine The Simple Online Healthcare Promise: Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you. Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here. Ready to make a difference? Apply now! Simple Online Healthcare is proud to be an Equal Opportunity Employer.

Responsibilities

The Growth Analyst will optimize customer touchpoints and communications throughout the patient lifecycle while conducting deep-dive analyses into retention and patient behavior. They will also collaborate with cross-functional teams to drive data-led decision making and support international expansion.