Growth Customer Success Manager EMEA at Remote

São José da Laje, Alagoas, Brazil -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

66500.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Retention, Revenue Growth, Stakeholder Management, Data-Driven Mindset, Communication Skills, Technical Problem Solving, CRM Tools, Analytics Dashboards, Opportunity Pipeline Management, Cross-Functional Collaboration, Customer-Centric Conversations, Product Functionality Expertise, Renewal Planning, Expansion Strategies, Multi-Product Adoption

Industry

Human Resources Services

Description

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! As a Growth Customer Success Manager, you will own both the Customer Success and Commercial journey of the client, partnering with customers to ensure strong retention and adoption, and driving expansion through clearly demonstrating value and ROI with Remote. You’ll manage the opportunity pipeline, guide renewal discussions, and collaborate cross-functionally to align on customer needs and growth strategies - by cultivating multi-product expansion as a natural outcome of demonstrated value and trusted partnership. The role focuses on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions. What do you bring: Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth. Proven ability to spot and qualify expansion opportunities through customer-centric conversations. You present growth opportunities by demonstrating clear value and benefits, rather than using traditional sales tactics. You should be comfortable managing an opportunity pipeline, forecasting, and partnering with Sales when needed. A passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention. Strong stakeholder management skills, engaging executives, technical teams, and day-to-day users. Data-driven mindset, using health metrics and adoption trends to prioritize actions. Excellent written and spoken English, with clear, structured communication skills. Passion for customer success and resilience in fast-paced, evolving environments. Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics. What will you do: Own the full customer journey, from post-onboarding through renewal and expansion. Monitor customer health, prevent churn, and execute strategies for retention. Identify vertical expansion opportunities by deepening usage within existing product areas through understanding customer objectives, pain points, and business context. Uncover multi-product adoption possibilities by recommending additional solutions that align with the customer's roadmap. Lead renewal planning and manage an expansion pipeline, collaborating with Sales for complex deals Act as a trusted advisor on product functionality and ROI, positioning growth as a natural outcome of demonstrated value. Share customer insights cross-functionally to improve processes and influence product roadmap. Support escalations and ensure high-quality service delivery. Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Executive Interview Bar Raiser Interview Offer Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $29,550—$66,500 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

Responsibilities

Own the full customer journey from post-onboarding through renewal and expansion, ensuring strong retention and adoption. Monitor customer health, prevent churn, and identify expansion opportunities by understanding customer objectives and pain points.