Growth & Development Analyst at Heartland Bank Ltd

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Research, Quantitative Analysis, Qualitative Analysis, Competitor Analysis, Market Scanning, Data Synthesis, NPS Reporting, Customer Insights, Voice Of Customer, Stakeholder Management, Strategic Planning, Business Development, Report Writing, Presentation Skills, Attention To Detail, Project Management

Industry

Banking

Description

Growth & Development Analyst Brisbane, Sydney or Melbourne | Permanent, Full‑time We have an exciting opportunity for a Growth & Development Analyst to join the Heartland Bank Australia team. This role sits within our Strategy & Development function and plays a key role in shaping the bank’s strategic direction through high‑quality research, analysis and insight. Is this your next role? You will be the primary analytical engine for the Strategy & Development function, supporting the Head of Strategy & Development with evidence‑based insights that inform strategic decision‑making, customer understanding and growth initiatives. Working across strategy, customer insights and product support, you will deliver research, analysis and reporting that underpins executive and Board discussions. This role operates with a broad remit and adapts priorities in line with the evolving needs of the business. You will always act ethically and with integrity, ensuring your work aligns with Heartland’s values and supports strong outcomes for our customers and the bank. Does this sound like you? You are curious, analytical and enjoy turning complex data into clear, decision ready insights. You’re comfortable managing competing priorities, working closely with senior stakeholders, and taking ownership of tasks end‑to‑end. You enjoy learning, asking questions and contributing to meaningful strategic conversations. Key responsibilities: Conducting strategic research and analysis, including market scans, competitor analysis and environmental assessments Synthesising quantitative and qualitative data into concise briefings, reports and presentations for executive and Board audiences Supporting strategic planning and Board reporting with analytical inputs and data‑driven narratives Maintaining and reporting on NPS and customer satisfaction metrics Supporting qualitative customer research and Voice of Customer activities Providing customer and market insights across retail and agribusiness segments Delivering analytical support to the Product function as part of a formal tasking arrangement Supporting business development and growth initiatives through research and analysis Assisting with thought leadership, CEO keynotes and external engagement materials as required You’re a pro with: Research and analytical techniques, both quantitative and qualitative Turning complex data into clear, structured insights for senior audiences Producing high‑quality written and visual outputs, including briefing papers and presentations Strong attention to detail and sound judgement Managing multiple workstreams while maintaining quality and deadlines Ideally, you will also bring experience with: Strategy, insights or analytical roles within financial services or a commercial environment Customer data, NPS, customer satisfaction or Voice of Customer research Market and competitor intelligence Working with product, strategy or growth teams A bit about us and what we do At Heartland Bank Australia, we provide Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most. We’ve been supporting Australian customers since 1971 and are part of the Heartland Group, with more than 145 years’ experience in financial services. Heartland is listed on the NZX and ASX (HGH). Can you see yourself here? Our values guide how we work every day: we do the right thing, work as one team, are always evolving and have big ambition. We offer flexibility, genuine development opportunities and a supportive culture where people can do their best work. Diversity & inclusion At Heartland, we celebrate difference and are committed to creating an inclusive workplace where everyone feels they belong. We’re an equal opportunity employer and encourage applications from all backgrounds. Please let us know if you need any adjustments or support during the recruitment process. Keen to learn more? Visit heartlandbank.com.au or follow us on LinkedIn to learn more about Heartland. Please note you must be eligible to work in Australia. Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Introduce yourself to our team and we'll get in touch if there's a role that seems like a good match. Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team).

Responsibilities

The role serves as the primary analytical engine for the Strategy & Development function, providing evidence-based insights to inform strategic decision-making. Key duties include conducting market research, managing NPS metrics, and delivering analytical support to the Product function and executive Board.