Genesis Orthopedics & Sports Medicine is seeking a highly motivated and detail-oriented Growth Operations Associate to support our expanding operations and drive growth initiatives across our organization. This position is ideal for a dynamic individual who thrives in a fast-paced environment and is passionate about improving processes, supporting business development efforts, and contributing to our mission of providing high-quality orthopedic care to all.

REQUIREMENTS

Qualifications and Skills:

• Bachelor’s degree in business, Finance, Engineering, or a related field (or equivalent professional experience).
• 2+ years of experience in consulting, investment banking, corporate strategy, business development, or a related role.
• Working knowledge of EPIC systems and CRM platforms (e.g., Salesforce, HubSpot) preferred.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent project management skills, with a proven ability to manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, able to engage effectively with customers, workers, and internal teams.
• Self-motivated, adaptable, and capable of working independently in a fast-paced, startup environment.
• A willingness to roll up your sleeves and tackle tasks big or small with a proactive, solutions-driven approach.
• Preferred: Knowledge of Lean Six Sigma or other process improvement methodologies.

• Streamline workflows and support cross-departmental coordination to optimize operational efficiency.
• Oversee and maintain internal systems (e.g., CRM platforms) to track leads, referrals, and growth initiatives.
• Assist in the development and documentation of operational processes and best practices.
• Collaborate with leadership to identify opportunities for market expansion and revenue growth.
• Conduct research and analyze data to support strategic planning and decision-making.
• Monitor performance metrics, generate reports, and present findings to the team.
• Partner with the marketing team to create and implement campaigns for new patient acquisition.
• Maintain relationships with referral sources, partners, and stakeholders to support growth objectives.
• Track and analyze the performance of outreach efforts and propose adjustments to improve outcomes.
• Manage growth-related projects from inception to completion, ensuring deadlines and goals are met.
• Communicate project progress, updates, and challenges regularly to relevant stakeholders.
• Schedule and coordinate meetings, events, and follow-ups with key stakeholders.
• Support other growth-related activities and perform ad-hoc administrative tasks as needed.