Growth & Patient Engagement Executive (Contact Center) at GluCare Integrated Diabetic Center

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Conversion, Sales, Patient Engagement, CRM Management, Appointment Scheduling, Objection Handling, Customer Service, Telesales, Patient Coordination, Pipeline Management, Communication Skills, Persuasion

Industry

Hospitals and Health Care

Description

Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up. This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience. What You’ll DoLead Conversion & Sales ● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments ● Follow up consistently with new, warm, and aged leads ● Present services and packages clearly and close patients confidently ● Handle objections (pricing, timing, insurance, competition) professionally Patient Communication & Support ● Act as the first point of contact across phone, WhatsApp, and CRM ● Provide accurate, clear information on services and treatment options ● Ensure every patient interaction is handled with professionalism and care ● Support resolution of queries, concerns, and follow-ups efficiently Appointments & Retention ● Schedule, confirm, and manage patient appointments ● Reduce no-shows through proactive reminders and follow-ups ● Support rebooking and long-term patient retention CRM & Discipline ● Maintain accurate CRM records and pipeline updates ● Track all follow-ups, outcomes, and patient interactions ● Ensure strong CRM hygiene and data accuracy across all leads ● Support reporting on bookings, conversions, and revenue performance Key Performance Indicators (KPIs) ● Lead response time (speed-to-lead) ● Lead-to-appointment conversion rate ● Appointment show-up rate ● Package / membership conversion rate ● Monthly revenue contribution ● Follow-up completion rate ● CRM accuracy and pipeline hygiene ● Resolution time for patient queries and issues What We’re Looking For Experience in sales, telesales, customer service, or patient coordination Strong communication and persuasion skills (phone & WhatsApp) Confident handling objections and working toward targets Experience using CRM systems and structured follow-up processes Healthcare, wellness, or clinic experience is a strong advantage Highly organized, proactive, and results-driven mindset Education & Language Bachelor’s degree preferred Native-level English required Arabic is a strong advantage

Responsibilities

Drive patient acquisition and revenue by converting inbound and outbound leads into confirmed clinic appointments and paid care programs. Manage the end-to-end patient journey through disciplined CRM follow-ups and professional communication across multiple channels.