WORKING AT ATLASSIAN

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Do you enjoy solving complex problems, thinking big-picture and sweating the details? Does collaborating with your squad make you feel alive? Do you love designing to learn and moving quickly?
Atlassian has an extraordinary opportunity for you. We’re searching for a Senior Product Designer to join our Jira Service Management (JSM) Growth team.
Our team partners creatively and strategically with a cross-functional group of product managers, marketers, engineers, analysts and other designers to help build and improve the experience for our customers.
We’re a rapidly growing SAAS company that does not rely on a sales team. Our website, products, and platform are the growth engines of our business, and we need you to help make them amazing. We’re making a substantial investment in experience design, endeavouring to make Atlassian solutions essential for all teams.
JSM Growth’s mission is to simplify the adoption of Jira Service Management for both administrators and users, enhance their overall experience, and drive revenue growth across multiple touchpoints.

QUALIFICATIONS

The ideal candidate will bring:

• Demonstrated experience guiding a product team to impactful outcomes, using design thinking methods informed by user empathy, data, and challenged through testing and iteration
• 5-7+ years of professional Product design experience, ideally with exposure to product-led growth contexts
• Evidence of strong storytelling capability; creating a compelling narrative through solid arguments backed by data
• A desire to learn mindset; we favour moving and learning over pristine perfection
• You consider yourself a T-Shape designer, with a keen instinct in identifying a balanced trade-off between process and getting stuff done, without trading off quality
• An ability to execute end-to-end, from discovery all the way through to documented design files
• Demonstrated love of an open iterative design process – constantly sketching, showing work in progress, validating with customers and data, iterating, shipping, learning, growing, and shipping customer value some more
• Strong facilitation and cross-functional collaboration skills: You can demonstrate the ability to work across multiple teams, solicit and synthesise feedback, and facilitate design discussions
• Experience with strategies for utilising data to inform awesome digital experiences
• Experience working on an agile team
• Strong evaluative user testing chops

Bonus points for:

• Experience using behavioural economics and psychology perspectives to achieve established customer and business outcomes.
• Experience driving exploratory research
• Motion design and prototyping experience, you’re able to leverage tools such as ProtoPie and after effects to create high-fidelity prototypes and compelling animations that distill complex concepts into simple and delightful experiences.

In this role, you’ll have the opportunity to:

• Work with top design and cross-functional peers to grow your design craft and influence
• Push the envelope; design to explore, experiment, and learn
• Impact how teams around the world work; by contributing to, and executing on, a compelling customer-centric vision
• Partner with our Data Analytics teams to use quantitative data to inform the experience across key growth opportunities
• Use qualitative and quantitative insights to design experiences that help bridge the gap between our customers’ goals and the capabilities that Atlassian products and solutions provide for them.