Help us make a big green dent in the universe. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
At Octopus Energy for Business (OEB), we focus on helping businesses access affordable renewable energy through amazing levels of customer service, fair and transparent pricing, and our energy technology platform, Kraken.
We think of ourselves as the small business energy champions. Small businesses are the heartbeat of local communities and we are here to help them flourish by providing affordable, smart green energy products and services.
We are on a rapid growth trajectory, with plans to radically disrupt the business energy market for the better and become an incumbent, just like Octopus has done in the residential market.
We are seeking a commercially driven individual to join our team as a Growth Specialist, focusing on B2B acquisition. This role involves working on various projects, including: improving customer experience, new product innovation and market analysis within the Octopus Energy for Business team. You will play a key role in identifying commercial growth opportunities, maintaining customer-centric partnerships and running market research campaigns.

CUSTOMER EXPERIENCE EVALUATION:

• Regularly gather and analyse customer happiness feedback.
• Identify common issues, bottlenecks or areas for service improvement and collaborate with the relevant teams to resolve them.
• Contacting existing customers and new customers to assist with quoting issues or requests from other internal teams, such as Marketing or Partnerships.

IF THIS SOUNDS LIKE YOU THEN WE’D LOVE TO HEAR FROM YOU.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone

• Identify opportunities for customer growth across the UK market.
• Support the development and delivery of initiatives to grow our customer base.
• Create customer facing documents detailing bespoke propositions and offerings.
• Produce online marketing and informative content.
• Driving growth at exhibitions or internal team events.
• Digital sales conversion, click-through analysis and understanding improvements that can be applied with this understanding
• Report on and analyse weekly performance of marketing and digital content across multiple platforms.