[GS] Customer Service Support (Japanese + English) at Bosch Group

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Japanese Language, English Language, MS-Office, Communication, Purchasing Knowledge, Customer Experience, Problem Solving, Team Engagement, Flexibility, Customer Service Experience

Industry

Software Development

Description

Company Description The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth. BGSV – Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH. BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally. Job Description Provide advice and guidance to customers via call, e-mail(inbound / outbound) Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.) Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services) Achieve the individual and service key performance indicators Strive to continuously develop and improve the processes and service to always ensure the best customer experience Qualifications Advance or higher Japanese language level (verbal & written) Good knowledge in MS-Office (Excel, Word, Power Point, Outlook) A natural communicator, adapting your style to each customer Basis knowledge in Purchasing area Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish Innovative and solution orientated mind-set Ability to work under pressure and good team engagement Flexibility in hours of work/shift pattern Ideally having already experience in a customer service environment Additional Information WHY BOSCH? Because we don't just follow trends, we create them. Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work. Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world Join a dynamic and fast growing global company (English-speaking environment) 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal 100% monthly salary and mandatory social insurances in 2-month probation Onsite opportunities: short-term and long-term assignments 15++ days of annual leave + 1 day of birthday leave Premium health insurance for employee and 02 family members Flexible working time Lunch and parking allowance Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills Fitness & sport activities: football, badminton, yoga, Aerobic Free in-house entertainment facilities and snack Join in various team building, company trip, year-end party, tech talks and a lot of charity events

Responsibilities

Provide advice and guidance to customers via call and email, ensuring high customer experience. Follow company regulations and processes while striving to improve service quality.