GS Supervisor at Polly English

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

47000.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Employee Management, Staff Scheduling, Budget Planning, Conflict Resolution, Public Speaking, Microsoft Excel, Microsoft Outlook, POS Systems, Administrative Support, Training, Inventory Management, Communication, Problem Solving, Multi-tasking, Organizational Skills

Industry

Description

Summary The Guest Services (GS) Supervisor serves as a key part of the Guest Services Management Team. The ideal candidate will support all department needs including floor operations, opening/closing museum, hiring, training and employee management. The ideal candidate works well independently and with a team and is open to new, creative ideas, can multi-task while fulfilling the Museum core values. Success Traits · Detailed oriented – ability to multi-task and have strong organizational skills while taking pride in their work. · Teamwork – capacity to work with and lead a diverse and unique group of people with distinct personalities, motivations and skills. · Effective Communicator – have clear, friendly written and oral communication with a diverse public and internal staff/volunteers. · Upbeat and Cultural fit – enjoys interacting with a diverse group of people and increases the Museum’s competitive advantage through excellent customer engagement. Responsibilities · Utilizes standard operating procedures to resolve guest concerns and complaints in an efficient and effective manner. Communicates guest concerns/complaints to management and offers solutions to improve the overall guest experience. · Performs opening and closing responsibilities including safe counts and cash deposits. · Administer Guest Services Department policies and procedures. · Act as supervisor during private events. · Ensure standard operating procedures follow HR policies and communicate to all other departments. · Support with hourly hiring, to include but not limited to, interviews, placement, paperwork, and training. · Assist with staff scheduling and daily deployments, including event scheduling, checks of daily clock-ins, and schedule maintenance in ADP. · Handle department written and oral communication internally and externally (Call Center duties as needed). This will include operations reporting, documentation, and calendar updates. Other communication duties are based on need. · Support the GS Department budgetary process, to include but not limited to invoice processing, budget planning, payment requests, budget reconciliation, payroll, and forecasting. · Work with GS Management team handling floor posts, supervising hourly team, and facilitating the Museum experience. · Support department inventory by ordering and replacing department supplies as needed (uniforms, safety equipment, etc.). · Research and implement new policies, guidelines, and offerings relating to guest experience, with a focus on accessibility. Support GS Manager accessibility lead. · Performs other related duties and responsibilities as required or assigned. Minimum Education Required · High School Diploma or equivalent required, college preferred. Minimum Experience Required · At least 2 years of customer service experience. · At least 2 years of administrative experience. · Proficiency with Microsoft Excel and Outlook; Microsoft Suite preferred. · Experience using POS Systems. · Candidate must show strong written and verbal communication skills. Skills Preferred · Strong customer service focus with a passion for a positive and fun work environment. · Comfortable speaking publicly to large groups of guests. · Ability to work within a team environment; demonstrate sensitivity to, and respect for a diverse team. · Desire and ability to provide service excellence · Able to work with diverse audiences. · Excellent verbal and written communication skills · Problem solving and reasoning skills · Ability to multi-task and work well within a team setting. How to Apply: For consideration, please submit application materials online. This position requires a resume and cover letter.

Responsibilities

The GS Supervisor manages daily museum floor operations, including opening/closing procedures, staff scheduling, and guest concern resolution. They also support administrative tasks such as hiring, training, payroll, and budget reconciliation.