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GSA - F&B at Accor
Lucknow, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Food And Beverage Service, Guest Relations, Issue Resolution, Complaint Handling, Interdepartmental Coordination, Cost Effective Resource Use, Equipment Setup, Menu Familiarity, Table Setting, Order Taking

Industry

Hospitality

Description
Job Description Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may affect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service. Identify optimal, cost effective use of the resources and educate the team on the same. Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Food & Beverage Executive ensure to take guest orders, advice guests on specials menu options. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive. Qualifications Diploma / Degree in Hotel Management or any other equivalent qualifications. Additional Information 1-2 year of experience in branded hotels. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities
The primary responsibility is to deliver proficient and professional Food & Beverage service to guests, ensuring expectations are met or exceeded while adhering to standard greetings. This role also involves coordinating with all departments, managing resources efficiently, and reporting any operational issues to management.