Full job description

1. Greeting and Assisting Guests

The first and most important duty of a hotel receptionist is to welcome guests with a friendly and professional attitude. GSA must be ready to greet anyone entering the hotel, provide basic information, and ensure guests feel comfortable from the moment they step into the lobby. This attitude significantly influences the guest’s first impression of the hotel.

2. Handling Check-in and Check-out Procedures

Another essential hotel receptionist duty is managing the check-in and check-out processes. This includes verifying guest identities, ensuring room availability, issuing key cards, and preparing invoices upon guest departure. These tasks must be done quickly and accurately to avoid disrupting guest comfort.

3. Managing Reservations and Bookings

As the hotel’s information hub, GSA are responsible for handling all incoming reservations. This involves recording bookings received via phone, email, or online systems. Additionally, GSA must provide information about room rates, hotel facilities, and policies on cancellations or schedule changes.

4. Handling Guest Complaints and Requests

GSA also deal with guest complaints and special requests. Whether it's a broken air conditioner or a request for extra pillows, hotel GSA must promptly find solutions or refer the issue to the relevant department. Speed and empathy are crucial in these situations.

5. Providing Information About the Hotel and Surrounding Area

GSA are expected to provide information about local attractions, public transportation, and restaurant recommendations. In this role, hotel GSA also act as a mini "tour guide" for guests who are new to the area.

6. Performing Daily Administration and Bookkeeping

In addition to guest interactions, hotel receptionist duties include administrative tasks such as recording transactions, preparing daily reports, and updating guest data. This information is essential for the smooth operation of the hotel in both service and financial management.

7. Coordinating with Other Departments

Receptionist duties are not performed in isolation. GSA must coordinate closely with housekeeping, food & beverage, and security departments to ensure all guest needs are met. Without effective communication, hotel service quality can be compromised.

8. Handling Lost and Found Items

GSA are also responsible for managing items left behind by guests in their rooms or other hotel areas. This task includes accurately recording the items, ensuring secure storage, and contacting the guest for possible return arrangements.

9. Operating the Telephone and Communication System

Another key duty of a hotel receptionist is to serve as the central point of communication within the hotel. They must efficiently operate the telephone system to assist visitors, customers, internal departments, and management. With proper knowledge and experience, a receptionist can accurately relay messages and promptly handle incoming and outgoing calls—including emergency calls—with professionalism and speed.

Job Type: Full-time

Language:

• Hindi (Required)
• Work Location: In person

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