GSD Global Support Tech Specialist English/Spanish Required at The Church of Jesus Christ of Latter-day Saints

Riverton, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Laptop Support, Tablet Support, Smartphone Support, Software Troubleshooting, Operating Systems Support, Installation Support, Configuration Support, Network Troubleshooting, IP Addressing, TCP/IP, VPN Software, Active Directory, Windows Operating Systems, Customer Service, Empathy

Industry

Religious Institutions

Description

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. This role serves as the initial point of contact as well as an escalation point for Global Tech Support representatives. This person gathers and analyzes information about the user's issue to answer intermediate to difficult questions about installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. This is a full-time (40-hour/week) position. Under current hybrid working arrangements, the person in this position is required to work in our Riverton, UT office a minimum of once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval. Learn more about the GSD HERE [https://players.brightcove.net/1241706627001/default_default/index.html?videoId=6296571918001]! Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Responsibilities

This role serves as the initial point of contact and escalation point for Global Tech Support representatives, gathering and analyzing user issues to resolve intermediate to difficult questions regarding product installation, operation, configuration, policies, and usage. The specialist must respond accurately and timely to customer inquiries via phone, email, and electronic messages.