GSD Technical Specialist II at Konica Minolta Business Solutions, U.S.A., Inc.

Oldsmar, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Communication Skills, Mentoring, Problem Solving, Microsoft Office, Team Collaboration, Listening Skills, Documentation, Statistical Analysis, Learning Aptitude, Service Requests, Escalation Management, Quality Assurance, Time Management, Detail Oriented

Industry

technology;Information and Internet

Description

Overview Konica Minolta currently has an exciting opportunity for a GSD Technical Specialist II! Perform basic technical support to resolve customer reported issues Assist in mentoring/coaching and general elevation of technical skillset of junior personnel Provide technical advice as required on core products, technology and services Assists with customer specific engagements and managed deployments Responsibilities Follows prescribed process and procedures including systems, schedule adherence and tool utilization Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner to internal and external parties Handle inbound requests and escalations including support incidents, service requests, and orders using KMBS systems and following customer specific procedures and policies Utilizes listening skills to understand the nature of the customer request and determine best course of action including resolution of technical issues and proper handling of account specific procedures Identify urgent situations that require additional actions to satisfy the customers’ needs including technical escalation of issue; Utilizes tools, system knowledge and other resources effectively Perform troubleshooting on complex/advanced KM technologies to remotely resolve issue or escalate as required Follow through on commitments, research as needed using available resources Identify and document troubleshooting examples to improve customer issue resolution Participates occasionally on routine quality assurance reviews of peers to help improve the effectiveness of the team; Provides guidance and support to junior team members Analyze incident trends using available statistical data to identify support improvement opportunities Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience Complete projects and tasks as assigned by management NOTE: Domain duties are detailed in specific job posting Qualifications High school or equivalent Konica Minolta Outward Professional Level achievement Minimum 2-3 years’ experience as help desk / service technician Proficent verbal and written communication skills Knowledge of systems and applications used to support a call center environment Aptitude to learn KM Product specific knowledge CompTIA A+, N+, Microsoft network and windows certifications preferred Good customer service and interpersonal skills Ability to problem solve and perform advanced troubleshooting with minimal assistance Computer skills - Microsoft Office, Word, Excel, PowerPoint Positive attitude and collaborates well with team members Detail Oriented Ability to multi-task work in a fast paced environment Could be subject to additional screening (background checks, credit check, drug testing, etc.) to satisfy customer security requirements for access to their network, systems, locations Occasional travel as requested NOTE: Domain skills are detailed in specific job posting About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Responsibilities

The GSD Technical Specialist II will provide basic technical support to resolve customer issues and assist in mentoring junior personnel. They will communicate with customers to handle requests efficiently and perform troubleshooting on complex KM technologies.