GSOC Coordinator at UNIVERSAL PROTECTION SERVICE LP ( DVA ALLIED UNIVERSAL SECURITY SERVICES )

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

80000.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Security, Crisis Management, Project Management, Analytical Skills, Problem Solving, Training Development, Communication Skills, Leadership, Team Management, Policy Improvement, Quality Assurance, Stakeholder Communication, Employee Satisfaction, Operational Oversight, Technical Solutions, Incident Response

Industry

Professional Services

Description

Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: Job Description Allied Universal® is hiring a GSOC Coordinator. The Global Security Operations Center (GSOC) Coordinator supports global security management and other business function leaders for a high-profile client. This position reports directly to the Account Manager and supervises GSOC Analysts and associated projects. The GSOC Coordinator is expected to perform shift briefings, monitor team health, and ensure training requirements are met. The GSOC Coordinator is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes. Annual salary starting at 80K RESPONSIBILITIES: Serve as communications hub for the Global Security department Act as the initial point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations, and reputation Oversee the operations of the GSOC, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all aspects of the operation Work with the leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally Create and develop programs and processes that scale and balance near-term goals and long-term strategy Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative; undertake quality assurance measures and develop and implement solutions to resolve deficiencies Communicate and disseminate information to key stakeholders using established communication methods and procedures Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce Ensure staffing levels meet operational needs and operators are trained appropriately for their roles; develop and implement department and site-specific training programs to ensure the success of the GSOC operation Provides back-up, support, and on-call function as-needed QUALIFICATIONS: Pass any State-required training or other qualifications for licensing Bachelor’s degree or higher in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study Minimum of three (3) years of intelligence, corporate, military, law enforcement, and/or security experience Minimum of three (3) years of working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment Strong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environment Demonstrated analytical, critical thinking, and problem-solving skills Experience creating training material and conducting training programs Ability to work and communicate effectively with all levels of leadership Excellent written and oral interpersonal communication skills with a strong ability to lead in a team environment PREFERRED QUALIFICATIONS: Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study Five (5) or more years of intelligence, corporate, military, law enforcement, and/or security experience Five (5) or more years working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment One or more of the following security industry certifications Certified Protection Professional (CPP) Physical Security Professional (PSP) Certified Emergency Manager (CEM) BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal day Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2025-1447112

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Responsibilities

The GSOC Coordinator serves as the communications hub for the Global Security department and oversees the operations of the GSOC. They ensure adherence to KPIs and SLAs while preparing for and responding to incidents impacting the client.