GTI Lead | Help Desk | Smouha | Onsite at Sutherland

Alexandria, Alexandria, Egypt -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Troubleshooting, Networking, Windows 10, McAfee, SCCM, Active Directory, Hardware Upgrades, Software Installation, Documentation, Communication, Problem Solving, Coordination, Inventory Management, User Management, Technical Support

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics. Job Description Sutherland is seeking a reliable and detail-oriented person to join us as an IT Specialist/Help Desk professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Duties and responsibilities: Provide helpdesk support and resolve problems to the end user’s satisfaction. Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Install and configure new workstations/laptops, peripheral equipment and software. Maintain inventory of all equipment. Report issues to direct manager for escalation. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in active directory. Perform timely workstation hardware and software upgrades as required. Maintain information systems knowledge base, Support users on standard office system applications. Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware. Handel infrastructure, network cabling repairs, data center maintains requests Manage system users (access rights, permissions). Support a group of services (McAfee Antivirus, SCCM, WDS, etc). Handle the responsibility for all IT assets check inventory and Scan the assets. Manage all printers. Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers). Qualifications Education: Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field. Experience: 5 years hands-on experience in as a Helpdesk Department . 2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred) Language Skills: Strong verbal and written English required Must have a deep understanding/strong knowledge of the following: PC/Laptop hardware and software troubleshooting, diagnosis and repair Networking CCNA N+ is preferable OS MCITP Windows 10 and MCITIP infrastructure is preferable McAfee - end point compliance & EPO server Sentinel One - end point compliance & policy server SCCM end point compliance & SCCM server console Onprem versus Outlook 365 client configuration Interpersonal Skills: Effective negotiation & communication Effective problem solving & analysis Effective follow up & coordination Additional Information Must be able to work onsite.

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Responsibilities

The IT Specialist/Help Desk professional will provide helpdesk support and resolve problems to the end user’s satisfaction. They will also monitor service desk tickets, install and configure workstations, and manage IT assets.