ABOUT COGNIGY

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

The GTM Technical Enablement Manager is responsible for designing and delivering high-impact technical training programs for Cognigy partners and internal teams (Cognigy Crew). This role will ensure that partners and employees gain the skills and confidence needed to implement and optimize AI-driven conversational experiences using Cognigy’s AI Agents.
You will focus on developing structured, scalable technical training (both live and on-demand) and certification programs, executing hands-on technical bootcamps, and driving measurable outcomes such as certification rates, time-to-competency, and training satisfaction scores.

Your responsibilities will include:

• Technical Training Development: Design and deliver live and virtual technical training programs for partners and internal GTM teams.
• On-Demand Learning Content: Create engaging video-based training modules for LMS platforms.
• Certification Programs: Drive partner and employee certification rates through targeted workshops and assessments.
• Bootcamps & Workshops: Deliver quarterly hands-on technical bootcamps.
• Training Analytics: Measure and report on training effectiveness (completion rates, satisfaction scores, time-to-competency).
• Cross-Functional Collaboration: Align with Sales, Product, and Partner teams to ensure training meets business needs.
• Continuous Improvement: Gather feedback and iterate training content to address knowledge gaps.
• Travel: Willingness to travel up to 25% for in-person training.