GTS Client Services Assistant Manager at HSBC Securities Services Luxembourg

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Core Trade, Guarantees, Supply Chain, Receivables Finance, Interpersonal Skills, Communication Skills, Negotiating, Influencing, Problem Solving, Judgment Skills, Multitasking, Team Collaboration, Client Services, Trade Products, Service Performance, Business Development

Industry

Financial Services

Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners. We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business. Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities. GTS serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients. GTS Client Services (CS) Assistant Manager in Vietnam is responsible for proactively managing trade transactions under his/her clients' porfolio, and providing excellent customers services for trade clients. Key Responsibilities The job holder is responsible for: Define and execute Vietnam GTS Client Services operating model, aligned with the global GTS CS target operating model; Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on transaction related queries, proactive management trade transactions under porfolio and increased clients’ usage of self-serve solutions; Act as single point for trade issues from clients under porfolio and ensure client satisfaction with consistently excellent and market leading service; Enhance collaboration with Transaction Services, internal stakeholders, Sales Managers/ Business Development, Relationship Managers and other external units on service performance, initiatives and issues; Collaborate with CS and Transaction Services Team Leaders in driving a culture of long term, high quality needs-based solutions for clients, setting a market leading standard for service and client experience. Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients. Requirements Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process Ability to use strong judgemental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output University degree supporting Financial Services, Business Operation, Process service or equivalent experience in a related field Knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes is desirable Excellent interpersonal skills, including verbal and written communication skills (in English and local language) as well as negotiating and influencing Minimum 5 years of experience in trade/client services Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams Ability to manage under pressure, making good and timely decisions/escalation in tough situations You’ll achieve more when you join HSBC. http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited

Responsibilities

The GTS Client Services Assistant Manager is responsible for managing trade transactions and ensuring excellent customer service for trade clients. This role involves collaborating with various stakeholders to enhance service performance and client satisfaction.