Location: UK - Hatfield | Job-ID: 215014 | Contract type: Standard | Business Unit: Inside Sales

ABOUT US

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business

• Customer Satisfaction
• Will be accountable for the experience customers receive from pre-sales and delivery teams.
• Will partner closely with various experts across and outside Group Technology Sourcing.
• Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact
• Participates in customer steering committees and drives improvements
• Analyses management reports to allocate work and report on trends
• Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs.