Guadalajara | Customs Brokerage Billing Agent - Agente de Facturación para at Expeditors

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Invoicing, Customs Brokerage, Customer Service, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Data Analysis, Billing Management Systems, Transportation Management Systems, Account Reconciliation, Multitasking, Organizational Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 300+ locations worldwide Fortune 500 Globally unified systems Job Description Scope of Position: 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction. Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times. Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication. Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency. Major Duties and Responsibilities: Internal Reviews and Monitoring Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards. Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow. Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy. Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control. Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps. Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities. Ensure proper integration and validation of billing files, maintaining data consistency between systems. Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers. Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements. Review and validate customer credit terms, ensuring alignment with invoicing and collections processes. Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy. Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly. Qualifications Customer Service Answer all incoming calls by the third ring, using one of Expeditors’ standard professional greetings. Support team efficiency by answering calls from unattended desks when necessary. Ensure pick-up calls are answered promptly (by the third ring), maintaining service quality standards. Respond to the night bell when the receptionist is not available, ensuring continuous front-line service. Training and Development Complete a minimum of 52 hours of training annually to support continuous professional development. Ensure that at least 50% of training hours are On-the-Job Training (OJT), focusing on practical skills and process improvement. Actively seek opportunities to improve technical, operational, and customer service competencies Email Management Maintain a well-organized email structure with dedicated folders for each customer, ensuring easy access and traceability. Manage the inbox daily, prioritizing tasks and ensuring timely and professional responses to all communications. Keep the email system clean, organized, and aligned with company communication standards. Attendance and Dress Code Adhere strictly to the Expeditors dress code policy, representing the company in a professional manner at all times. Be fully prepared and available to work at the scheduled start time each day. In case of delay, notify the supervisor or manager before the shift begins, ensuring proper communication and accountability. Skills Proficiency in Microsoft Office tools (Excel, Word, PowerPoint), with the ability to analyze data and prepare reports. Strong customer service skills, with the ability to effectively communicate and collaborate with both internal teams and external clients. Excellent organizational and multitasking abilities, capable of managing multiple priorities simultaneously while meeting deadlines. Additional Responsibilities Perform any other duties or special assignments as required by the position or assigned by the manager, contributing to overall team and organizational objectives. Reporting Structure: Reports directly to Billing Supervisor, Customs Ops Manager, Customs Manager Additional Information Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

Responsibilities

Ensure accurate and timely invoicing for customs brokerage while maintaining compliance with operational standards and SOPs. Manage billing files, resolve customer discrepancies, and monitor financial reports to ensure revenue recognition.