Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Operations Controller, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities

Sales Support

• Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor;
• Support the team in the selling process, ensuring the highest level of client experience;
• Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
• Provide dressing room support to Client Advisor and client;
• Answer, direct and transfer calls with exceptional level of professionalism;
• Understand client needs to assist in escorting them to the proper department;
• Interact with clients to ensure an elevated shopping experience.

• Actively gets things done, raising the bar for performance, and taking accountability for own action