GUCCI Senior Operations Controller - Bal Harbour at Guccio Gucci S.p.A. - Canada

City of Troy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Experience, Supervisory Experience, Communication Skills, Problem Solving, Organizational Skills, Attention to Detail, Technology Proficiency, Team Player

Industry

Retail Luxury Goods and Jewelry

Description

Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed. Key Accountabilities Operations Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve; Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager; Develop and share ideas to increase efficiency and reduce operational costs; Support the team in the selling process, ensuring the highest level of client experience; Print and ticket merchandise, returns, and price adjustments; Process repairs and damages on a timely basis according to company guidelines; Assist with physical maintenance of the boutique when needed; Pack, handle, and store merchandise according to Gucci standards; Support store initiatives and projects on an as needed basis; Follow all company policies and procedures. Key Requirements Minimum 2-3 years of retail experience, luxury or contemporary preferred; Supervisory experience a plus; Excellent written and communication skills; Previous experience in retail or other service-related industry is preferred; Ability to analyze information, identify business priorities, and problem solve; Works with a high degree of integrity and strong ethic; Ability to manage multiple tasks in a fast-paced environment; Excellent organizational skills and attention to detail; Experienced with technology to utilize internal retail systems and shipping software programs; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes; Team player attitude. Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working Be Relentlessly Creative and approach challenges with an innovative mindset Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions Deliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals Connect Connection Builder Builds trust-based relationships across boundaries and encourages collaboration Adapts own style to communicate impactfully People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness Build Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential Work Authorization Qualified candidates must have the proper work authorization to work in the United States Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V Job Type Regular Start Date 2025-10-27 Schedule Full time Organization Gucci America Inc. Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at www.gucci.com.

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Responsibilities

The Gucci Senior Operations Controller is responsible for providing operational support by overseeing an efficient stockroom and ensuring accurate inventory. This role also involves supporting the selling process to provide clients with exceptional service.