Guest Ambassador (Starter)
Under the supervision of the Department Manager or Designate and within established policies, procedures and guidelines, the Ranger is required to provide a fun and relaxed golf environment, ensuring all golfers follow established rules and policies of the Niagara Parks Commission. They are also required to look after the needs of the starting players, while guiding them onto the golf course and ensuring the starting players get off the first tee in an orderly fashion.
This position compensates at a pay rate of $18.08/hr for Seasonal Bargaining Unit and Part-Time employees. Students will be compensated in accordance with Ontario Minimum Wage legislation.

QUALIFICATIONS

• No formal education required. Demonstrated knowledge and experience preferred.
• Strong communication skills and knowledge of golf operations. Four weeks of on-the-job training required as applicable.

• Ensures credit card payments balance the reservations received.
• Responsible for assisting in training the Office and Pro Shop staff.
• Responsible for checking inventory levels and ordering supplies as approved.
• Assists with scoring tournaments using the Ontario Golf Association (O.G.A) computer and assist the O.G.A. members with computer if necessary.
• Responsible for organizing different teams and start times.
• Receives tickets for green fees and assigns golf carts, rental clubs and pull carts to players.
• Ensures all credit card charges for the club rentals are completed, issued and turned in.
• Ensures all golf clubs are cleaned and in the right compartments.
• Maintains radio communication with the Ranger to ensure the operations are running smoothly, i.e. playing time.
• Delivers supplies to the Halfway House and assists with unloading, if required.
• Communicates with the Pro Shop/Reservations regarding starting sheet changes, booking, walk-on’s.
• Assist the janitors with picking up garbage and having the spike cleaners cleaned.
• Provides break relief for other outside positions, if necessary.
• Complies with the Occupational Health and Safety Act, First Aid, and established policies and procedures.
• Provides quality customer service that meets NPC standards, referring unusual problems to the Manager.
• Promotes a positive image of the Niagara Parks Commission.
• Provides guests with information regarding the Golf Course and other Niagara Parks Attractions.
• Provides quality customer service that meets NPC standards and listens to customer complaints/concerns and forwards any unusual discrepancies to the Manager.
• Assists in the pro shop, if required.
• As assigned