Guest Ambassador at The Atlas Hotel

Regina, Saskatchewan, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

16.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Reservation Management, Administrative Work, Conflict Resolution, English Fluency, Phone Etiquette, Email Correspondence

Industry

Hospitality

Description

Excuse me, fellow job scroller, may I have a minute of your time? Are you seeking a new and fun workplace to be a part of? Well, look no further and come join our Crew at The Atlas° Hotel as our Guest Ambassador. We are seeking a Guest Ambassador to join our team who has a flexible schedule. We will prioritize candidates who have open availability or are willing to cover morning and weekend shifts as needed. The successful candidate must be able to speak, read, and write English fluently and offer excellent customer service. Previous hotel experience is considered an asset but is not required. PRIMARY RESPONSIBILITIES INCLUDE: * Emitting a fun, professional, and welcoming energy while interacting with our guests. * Taking reservations in a timely manner and in accordance with our brand standards – the most important part of this role, and a great way to flex your communication skills. * Answering many phone calls and email inquiries – which can sometimes feel overwhelming, but the more you do it, the easier it will be to handle. * Signing for most deliveries that arrive at the Front Desk is a crucial but not particularly exciting aspect of the job. However, it is essential for the smooth operation of our hotel. * Responding and following up on guest complaints or concerns and rectifying them when they arise. * Completing general filing and some administrative work. We know that it may sound boring, but it will be a nice change of pace after going through lots of check-ins or check-outs. ABOUT US: As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks. If you're ready to take on a diverse role with plenty of room for growth and advancement, submit your application online and tell us why you should be our newest member of The Atlas° Crew!

Responsibilities

The Guest Ambassador is responsible for managing reservations, handling phone and email inquiries, and welcoming guests with professional energy. Additional duties include managing deliveries, resolving guest complaints, and performing general administrative filing.