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Guest Ambassador - Westfield Riyadh at Career Portal
, , Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest-Focused Mindset, Empathy, Active Listening, Problem-Solving, Conflict Resolution, Communication Skills, Cultural Awareness, Adaptability, Digital Literacy, Independence, Flexibility

Industry

technology;Information and Internet

Description
Creating unforgettable, immersive experiences that inspire loyalty and encourage greater engagement starts with placing our guests at the heart of everything we do. As a Guest Ambassador, you will play a key role in delivering exceptional service by professionally assisting guests, addressing inquiries, and resolving concerns while upholding the mall’s service excellence standards. The role serves as a primary point of contact for guests and supports seamless day-to-day operations. Key Responsibilities Approachable, positive, and professional demeanor with a strong guest-focused mindset. Demonstrates empathy, active listening, and the ability to make guests feel valued. Effective problem-solving and conflict resolution skills with a calm, solutions-driven approach. Resilient and composed when handling challenging or high-pressure situations. Strong communication skills in both Arabic and English (verbal and written). Culturally aware with an understanding of local customs and diverse guest needs. Adaptable, digitally literate, and able to work independently with minimal supervision. Flexible to work in a dynamic environment, including rotating shifts, weekends, and public holidays. Requirements Saudi National. Bachelor’s Degree in a related field. Professional proficiency in the English language.
Responsibilities
As a Guest Ambassador, you will assist guests, address inquiries, and resolve concerns while maintaining service excellence standards. You will be the primary point of contact for guests and support daily operations.