JOB DESCRIPTION

The Guest Attendant is responsible for reporting to the Director of Health & Wellness or designated clinical leadership team member. They are to assist with personal care tasks in accordance with residents’ plan of care and, which are within their knowledge and skill, while adhering to regulatory and Extendicare’s standards, policies, and procedures.

QUALIFICATIONS

• High School diploma or working towards high school diploma
• Ability to perform tasks that are necessary for the position, e.g. lifting/transferring clients
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
• Strong interpersonal skills, demonstrating empathy and patience
• Ability to work with minimum supervision.
• Strong and personable communication skills
• Previous experience working with seniors or in service industry
• Demonstrated desire to work in a service driven environment and through customer focus skillset.

• To adhere to the plan of care as determined by the supervisor
• To establish and maintain harmonious relationships with residents, their families and employees.
• To support and provide one on one care as needed;
• To provides day to day services and support to individual residents to offer a warm and safe environment, ensuring comfort and well-being of residents are met;
• To support with safe lifts and transfers of residents;
• To guide residents to and from their rooms, recreational activities, restorative care office and dining room as required while contributing to a positive resident experience;
• To act as a resident companion and provide comfort and support to residents as needed;
• To assist in completing general duties as directed by the care staff including, but not limited to organizing closets, restocking shelves, making of beds, support residents with high needs in choosing their clothing and dressing;
• To assist with ambulation, mobilization, transferring and adaptive aids;
• To demonstrate understanding of resident/client needs and maximize abilities;
• To provide cognitive, social, emotional, and psychological support to the resident/client/family;
• To maintain resident/client information confidentiality;
• To respond to resident/client/family concerns and ensure appropriate action taken within decision making authority and or concern communicated to supervisor;
• To assist in maintaining a safe and cleanly environment, including residents/clients equipment, belongings, and nursing equipment;
• To observe & report to the Client Service Supervisor any concerns regarding client’s safety, including physical environment, implement interventions as directed by his/her supervisor & advocate on client’s behalf to ensure client’s safety is maintained.
• To engage with other agencies involved in resident/client care as directed.
• Work in a position of trust with vulnerable adults (residents);
• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare’s Code of Conduct;