Guest Attendant -Casual
Aspira Wildpine Retirement Living
We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.
At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.
If this resonates with you, please keep reading!
What Sienna Offers:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing:
You will be a welcomed member of the Retirement team at XXXXX, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Guest Attendant, you’ll form a deep understanding of your residents and their living experience. You will build relationships with the residents and their family members, offering a variety of support options and program choices that enrich their daily health and well being. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day.
The Guest Attendant is accountable to the Director of Wellness for the support with activities of daily living and housekeeping services as assigned while utilizing customer service principles that strive to provide exceptional service at all times. This role may also assist with recreation programs support in varying locations.
The Guest Attendant is required to perform their duties in a manner consistent with the core values, ensure resident safety, and demonstrate customer service excellence.

Responsibilities:

• Provides supervision and/or assistance to the residents in the activities of daily living including eating, dressing, transferring, toileting, hygiene, grooming and bathing as per the residents’ individual plan of care to meet their needs and expectations as follows:

a) Improves the function in the specific personal care area
b) Provides rehabilitative care processes
c) Maintains the highest level of functioning
d) Promotes independence and individual preferences
e) Observes and reports any changes in the resident

f) Records on care stream and other documentation as required

• Answering all resident call bells and door alarms promptly and provides courteous service.
• Transporting residents to and from their rooms, recreational activities, health office and dining room as required.
• Completing laundry and housekeeping duties as outlined by assignments.
• Dealing tactfully and courteously with residents, residents’ families and reports any concerns / complaints to the supervisor.
• Practicing safe food handling techniques throughout all aspects of food preparation and service.
• Participates in admission orientation and the transfer process of residents as directed;
• Works with other departmental personnel to ensure continuity of care;
• Cooperates with and assists all outside agencies that work in the home;
• Communicates with Director of Wellness about problems related to resident care and/or safety;
• Notifies the General Manager / Director of Wellness of any team members/resident incidents and completes documentation as required;
• Complete resident engagement activities as required
• Ensures that own personal grooming is appropriate and uniform/dress is clean, tidy and according to dress code;
• Maintains all areas of the building in a tour ready manner;
• Greet all visitors in a positive and supportive manner requesting if they need assistance of any kind;
• Deals tactfully and courteously with residents, residents’ families and reports any concerns / complaints to the supervisor;
• Promotes and maintains positive communication and relationships with all team members;
• Demonstrates personal attributes and communication skills that foster customer satisfaction at all times.
• Advises supervisor or designate immediately of all team members incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports;
• Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents;
• Wears personal protective equipment as designated;
• Maintains a clean, safe environment for residents utilizing infection control principles;
• Maintains a sound working knowledge of their role & responsibilities during all Emergency situations when working different shifts;
• Participates in drills to prepare for emergencies and attends all education sessions in relation to emergency preparedness.
• Work in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act;
• Performing other duties as assigned.

QUALIFICATIONS:

• Must have ‘Safe Serve’ designation and one year experience in dining room service;
• Ability to work independently and/or as a member of a team;
• Current CPR training and guest attendant training recommended;
• Experience working with seniors and knowledge of the aging process;
• Effective verbal and written English communication skills required.

EDUCATION:

• Minimum grade 12 education.

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and belief

Responsibilities:

• Provides supervision and/or assistance to the residents in the activities of daily living including eating, dressing, transferring, toileting, hygiene, grooming and bathing as per the residents’ individual plan of care to meet their needs and expectations as follows