Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Guest Care Specialist at Gathern
Riyadh, Riyadh Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, Organization, Detail-Oriented, Booking Assistance, Product Recommendations, Team Collaboration, Positive Attitude

Industry

Hospitality

Description
Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company. In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company. If you are a friendly and organized individual who enjoys helping others, we would love to hear from you. Responsibilities Provide exceptional customer service to all guests. Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints. Assist guests with booking reservations and provide product recommendations. Maintain accurate guest records and update customer information as needed. Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company. Bachelor's/Diploma degree. Excellent communication and interpersonal skills. Ability to remain calm and professional in stressful situations. Organized and detail-oriented. Able to work flexible hours, including weekends and holidays. Positive and friendly attitude.
Responsibilities
The Guest Care Specialist will provide exceptional customer service and act as the main point of contact for guest inquiries. They will handle issues and complaints, assist with bookings, and maintain accurate guest records.