Emplacement: Canada
État/Province/Ville: British Columbia
Ville: Remote
Unité commerciale: Guest Education Centre (GEC)
Type d’heure: Full-time

WHO WE ARE

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

QUALIFICATIONS

• Strong time management skills, ability to prioritize tasks, and manage multiple projects within tight deadlines
• Ability to work well as a member on cross-functional teams and hold others accountable
• Excellent written and verbal communication skills in English (bilingualism is an asset)
• Excellent spelling and grammar skills, with a strong attention to detail
• Adaptable, flexible and a self-starter
• Ability to produce and compile clear and compelling communication in a variety of formats
• Experience within an internal communications department or a degree in a communications-related field is preferred
• Understanding of messaging requirements for digital engagement
• 1+ years’ experience at lululemon preferred

• Support with incoming communication requests for the GEC operations and support teams to ensure consistent and accurate information is shared with guests
• Create and maintain GEC internal knowledge articles to ensure content is relevant and supports Educators and Community Support assisting guests in the moment
• Support the Guest Experience organization and their teams to create messaging for sensitive guest topics and high-profile scenarios
• Work cross-functionally to build out content that supports the GEC
• Leverage reports to make strategic decisions about knowledge management
• Support the Guest Communication & Messaging Coordinators to create, update, and maintain guest messaging based on the current style guide, including written messaging templates and internal knowledge articles
• Prepare assets for communications (images, copy, formatting, etc.) and upload to internal systems
• Work on projects as business needs require