Guest Communication Supervisor (Reservations) at HSH

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Time Management, Organizational Skills, Problem Solving, Adaptability, Team Management, Customer Service, Reservations, Hospitality, Training, Revenue Generation, Culinary Knowledge, Privacy Respect, Performance Management, Luxury Standards

Industry

Hospitality

Description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. An exceptional opportunity to join our high-profile hotel in Istanbul. The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. Be a part of the highly experienced team. Key accountabilities Exceed guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Look for improvement for better service standards with a general theme of anticipating the guests' needs. Ensures prompt communications and follow-up on any problems, guest requests or special requirements. Oversee all calls that are handled within the Guest Communication Center, including Restaurant, SPA and Hotel Reservations following The Peninsula Standards and Service Principles Complex knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize both Rooms, SPA and F&B sales and revenues. Ensure that the team is building the foundation – understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way. Train, develop, motivate, supervise, and performance manage department colleagues in maintaining a culture in compliance with mission, vision, values, and core principles HSH. General requirements Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations. Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies. Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. Fluent English communication proficiency. Expertise in a second language would be desirable. We would be delighted to receive your CV and will liaise directly with suitable applicants. The Peninsula Istanbul Set along the shimmering Bosphorus waterfront, The Peninsula Istanbul spans four exquisite buildings—three of which are historic and beautifully restored. Offering stunning views of the historic Topkapi Palace, the hotel seamlessly combines timeless elegance. Arriving in style, guests can reach the hotel by sea, land, or air, utilising the nearby helipad at Galataport or via our new motor yacht, PEN 1. .responsive { width: 100%; max-width: 550px; height: auto; }

Responsibilities

The Guest Communication Supervisor is responsible for exceeding guest expectations through exceptional service and effective communication. This role involves overseeing the Guest Communication Center and ensuring that the team understands and anticipates guest needs.