GUEST COMMUNICATIONS COORDINATOR at Merlin Entertainments
Bude Haven, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

03 Sep, 25

Salary

16.0

Posted On

04 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Excel, Outlook, Communication Skills, Customer Data, Computer Skills

Industry

Hospitality

Description

GUEST COMMUNICATIONS COORDINATOR

Location (Country-State-City) US-FL-Winter Haven
Job ID
2025-7940
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Florida

EXPERIENCE AND QUALIFICATIONS

  • Requires at least one to three years of experience in customer service role.
  • Accesso ticketing system experience preferred.
  • Requires a track record of success in responding to customers, working in a team environment, listening and providing information, and handling monetary transactions.
  • Requires excellent verbal and interpersonal communication skills.
  • Requires basic math skills to complete monetary transactions.
  • Requires basic computer skills to enter customer data with the ability to type accurately at least 20 wpm.
  • Knowledge of MS Word, Excel and Outlook required.
Responsibilities

ROLE SUMMARY

The Guest Communications Coordinator manages the day-to-day operations of guest communication. Ensure excellent levels of service and information are provided in a timely manner across multiple platforms including AVIUS, Accesso, Text and various social media platforms. Respond to and categorize guest communication ensuring a positive solution with a trackable detailed summary, including but not limited to guest recovery. A guest communications team member acts as a liaison between our guests and our business including Admissions, Retail, F&B, Entertainment etc. The Guest Communications Coordinator works to identify trends and communicate information so that actionable insights can be derived.

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