Guest Concierge - Global Reservations at Mystic Invest Holding, S.A

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Travel, Guest Services, Reservations, Communication Skills, Organizational Skills, Detail-Oriented, Microsoft Office, CRM, Customer Service, Problem Solving, Interpersonal Skills, Team Collaboration, Financial Transactions, Itinerary Management, Proactive Mindset, Cultural Awareness

Industry

Travel Arrangements

Description

Company Description At Atlas Ocean Voyages, boutique hospitality turns expeditions into an experience in service to deeper connections. Our highly curated, experiential, immersive voyages take travel to new levels of discovery, while our intimate sized yachts enable guests to experience cities and landscapes inaccessible to others. With corporate offices located in Fort Lauderdale, Florida, Atlas Ocean Voyages comes from a distinguished travel pedigree as a brand of Mystic Invest Holdings (MIH). With more than 25 years of hospitality experience, MIH is a respected business leader in the travel and tourism sector, including river cruises, tours and attractions. Job Description GUEST CONCIERGE – GLOBAL RESERVATIONS Fort Lauderdale, FL Atlas Ocean Voyages is seeking a highly motivated, locally based, GUEST CONCIERGE – GLOBAL RESERVATIONS professional to join our team. As a Guest Concierge – Global Reservations, you will serve as a key liaison between our discerning guests, travel advisors, and the Atlas brand. You will ensure that every interaction reflects our core values: discovery, authenticity, and elevated service. Join a dynamic team where your talents contribute directly to creating extraordinary experiences onboard and beyond. Key Responsibilities Deliver best-in-class service to our guests and travel advisor partners via phone, and email, providing support for existing bookings, modifications, and detailed itinerary inquiries. Serve as a subject matter expert for all Atlas itineraries, onboard experiences, and pre-/post-voyage offerings. Address complex inquiries, escalations, or requests with professionalism, empathy, and urgency. Assist with financial transactions including payments, refunds, booking adjustments, and promotions. Collaborate cross-functionally with Sales, Guest Services, and Operations teams to ensure seamless service delivery. Participate in proactive outbound communication for special campaigns, pre-departure assistance, or guest retention efforts. Maintain a deep understanding of company policies, procedures, and promotions, and effectively communicate them to clients and partners. Actively contributes to team goals, performance metrics, and continuous improvement efforts. Safeguards guest privacy and handle all sensitive information in compliance with company standards. Qualifications Requirements This position is on-site based in our corporate office in Fort Lauderdale, Florida. Associate degree or equivalent experience required; bachelor’s degree preferred. Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations. Exceptional verbal and written communication skills, with a confident and engaging phone presence. Ability to read, write, and speak Portuguese is strongly preferred (a plus). Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM and reservations platforms a plus. Passion for travel, global cultures, and delivering elevated customer service. A proactive, solution-focused mindset with strong interpersonal skills. Ability to work independently and collaboratively within a team environment. Flexible working shifts including evenings, weekends, and holidays, as needed. Additional Information Benefits Health insurance Paid time off Complimentary on-site fitness facility Local shuttle services Prime location distance to Brightline station and Las Olas Boulevard Discounted cruise travel Discounted local city parking All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Guest Concierge will deliver exceptional service to guests and travel advisors, addressing inquiries and managing bookings. They will also collaborate with various teams to ensure seamless service delivery and maintain a deep understanding of company offerings.