Guest Data Helpdesk Support Assistant (Global Sporting Event) at The iLUKA Collective

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent In English, Fluent In Italian, Database Management, Data Reporting, IT Skills, Excel, Word, PowerPoint, Project Management, Communication Skills, Organizational Skills, Analytical Skills, Time Management, Proactive Approach, Attention To Detail, Customer Service

Industry

Spectator Sports

Description

The Guest Data Helpdesk Support Assistant will support in the development, maintenance and reporting of all data relating to guests of the dedicated client’s programme. This is a remote role based in the Pacific Time zone (ideally based in Los Angeles, California) but also willing to consider candidate in , and you will be working on one of the biggest global sporting events in Milan. We are looking for someone who is available to start soon and will be on a contract until 23rd February 2026. Key Responsibilities: Support guest queries and data changes, pre-event and during the event by email and phone. Support the production and distribution or regular reports for clients, service providers and project teams Develop and manage professional working relationships with the client, service providers and project teams to ensure clear and open lines of communication Communicate with all relevant parties any data changes as necessary Support the production of guest correspondence templates, adhering to project guidelines Support the management of guest changes and queries in a prompt and professional manner Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations Develop a thorough understanding of seating configurations for all relevant venues Establish a thorough understanding of procedures for unused/ unallocated tickets, ticket changes, venue or schedule changes and transportation delays Assist with the preparation of venue maps and event information for distribution to guests and program team as required Assist with digital distribution of ticketing to guests on arrival days and throughout the program Ensure accuracy and confidentially with regards to guest data This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary. Skills, Knowledge, Expertise: Fluent in English and Italian Experience using various databases/ guest management systems Experience managing and reporting on large volumes of data Excellent IT skills, Excel, Word, PowerPoint - confident using different platforms and devices Project management experience Strong communication skills, both written and verbal Organised with an analytical background and an eye for detail Strong time management skills with ability to meet strict deadlines Proactive, positive approach to all tasks and a high degree of reliability Attributes : High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment Flexible, enthusiastic, confident, outgoing Willing to roll sleeves up and get involved Passionate about sport, hospitality and delivery Able to work in a calm, kind and professional manner in a pressured environment Ability to prioritise a demanding workload

Responsibilities

The Guest Data Helpdesk Support Assistant will support guest queries and data changes, both pre-event and during the event. They will also assist in the production and distribution of reports and manage guest correspondence.