Guest Engagement Liaison at Saint Francis House Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

21.79

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patience, Compassion, Communication Skills, Interpersonal Skills, Customer Service, Organizational Skills, Flexibility, Leadership, Analytical Skills, Problem-Solving, De-escalation Techniques, Crisis Intervention, Relationship Building, Attention To Detail, Team Collaboration

Industry

Individual and Family Services

Description

Description FLSA Status: Non-exempt Hourly rate: Low $20.01 per hour High $21.79 per hour Schedule: Full-time, Friday through Tuesday, 6:30 AM to 2:30 PM. Weekend and holiday coverage is required. Work hours may be adjusted based on the needs of the program, department, or agency. Reliability: Regular attendance and reliability are required for this role. Job Summary: Guest Engagements Liaisons (GELs) serve as front-line staff of the St. Francis House Day Shelter. GELs engage with guests through various in-reach activities and appropriately direct and connect guests to other support systems throughout SFH. GELs have a particular focus on guests who most often access refuge services such as shelter, meals, showers, clothing, etc., but are the least engaged in other recovery and readiness services. GELs work to encourage these guests to connect with more individualized and stabilizing services, such as housing, income, and behavioral health. GELs work collaboratively with all SFH programs and services to support guest needs. Essential duties: Establish and maintain a welcoming, positive, inclusive, and respectful environment for all SFH guests. Orient and direct guests to all SFH programs and services, ensuring they can effectively navigate the building and understand all service options. Perform comprehensive enrollment and screening of all new guests and refer to internal supportive services, such as (Behavior Health) clinical and case management services, recovery resources, workforce development, and housing needs for homeless adults. Monitor and track guest usage of Day Shelter services, greeting and scanning at various entry points, and collaborating with CES team to ensure any service limitations or suspensions are enforced. Promote SFH services by posting and distributing brochures, pamphlets and other materials regarding services. · Provide guests with information on other resources in the community. Document interactions with guests, incidents, alerts, etc. in the HMIS system. Ensuring all documentation is entered accurately and in a timely manner. Work collaboratively with other team members within the Guest Services Department to provide coverage and further engagement with guests as needed. Proactively communicate with teammates regarding hard to reach-guests presence in the building using public alert system and monitoring HMIS for any important updates. Facilitate recreational and group activities organized by the Guest Services Department. Collaborate with Guest Services Manager and senior members of the Day Shelter to monitor progress on special projects and provide feedback on agency priorities. Support special projects as identified by the agency and/or in response to citywide homeless initiatives. Work on a floating schedule to support Guest Services staff throughout the building. Perform other duties as assigned. Adhere to agency code of conduct. Requirements Required Skills & Abilities: Patience and compassion. Ability to function well in a fast-paced and stressful environment. Ability to make connections and build relationships with people from a diverse and challenging background. Good communication skills both verbally and written. Knowledge of community resources for at-risk populations. Excellent interpersonal and customer service skills. Excellent organizational skills with attention to detail. Flexibility to prioritize and switch tasks quickly. Leadership skills with a hands-on, lead-by-example work style. Strong work ethic and punctuality to work on schedule. Strong analytical and problem-solving skills. Education & Experiences : High School Diploma or Equivalency required. Proficiency in English required. Bilingual preferred a plus. Further education in human services a plus. 1-3 years of experience working in human services with vulnerable populations. Experienced with Microsoft Office applications (Excel, Word, Outlook) and client database programs required. Experience working with adult homeless population preferred. Experience with de-escalation techniques or crisis intervention preferred. Lived experience with homelessness or recovery a plus SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Responsibilities

Guest Engagement Liaisons serve as front-line staff, engaging with guests through in-reach activities and connecting them to support systems like housing, income, and behavioral health services. Essential duties include establishing a welcoming environment, orienting guests to services, performing comprehensive enrollment and screening, and documenting interactions in the HMIS system.