ABOUT REVIBE

Revibe is where healthcare, recovery, and community come together. Our spaces blend physiotherapy, chiropractic, osteopathy, massage, naturopathy, and recovery amenities like cold plunge, infrared sauna, and normatec compression boots — all in an environment designed for connection, community, and belonging.
We’re growing, and we’re looking for people who want to grow with us.

THE ROLE

We’re hiring a part-time Guest Experience Coordinator — the first point of contact for our clients and a key player in making every visit feel seamless, warm, and memorable.
This isn’t just a front desk role. For the right person, it’s the first step toward a future leadership position where you’ll shape guest experience strategy, coach a team, and drive operational excellence.

WHAT YOU’LL DO (STARTING ROLE)

• Welcome guests with genuine warmth and professionalism
• Manage bookings, scheduling, and client communications
• Assist with membership sign-ups and service promotions in a natural, client-focused way
• Maintain treatment rooms, amenities, and front-of-house presentation standards
• Process payments and keep accurate records
• Support day-to-day operations and ensure guests’ needs are met quickly and efficiently
• Learn Revibe’s guest journey, service offerings, and operational systems inside out

Over time — with mentorship from our Wellness Director — you’ll gain the skills and responsibilities to:

• Coach and mentor other Guest Experience Coordinators
• Lead weekly KPI and scoreboard reviews to improve performance
• Curate and refine the entire guest experience journey
• Develop onboarding processes and checklists to ensure every guest’s first visit is unforgettable
• Oversee scheduling, billing, and collections with transparency and accuracy
• Maintain facility standards and product presentation to brand excellence
• Coordinate team participation in community events to strengthen local connections
• Manage operational protocols, from win-back calls to follow-up systems, ensuring the highest service standard