Guest Experience Advisor at McArthurGlen UK Ltd

Rome, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Problem Solving, Communication Skills, Multi-tasking, Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer Service, Italian Fluency, English Fluency, Administrative Tasks, Conflict Resolution

Industry

Retail

Description

Descrizione dell'azienda McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for a Guest Experience Advisor to join our dynamic Guest Experience team at the Designer Outlet in Castel Romano! This is a 12 months fixed term contract, full time, on a rota basis. Descrizione del lavoro This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. What you’ll be doing… • Actively engage with guests, addressing inquiries and resolving any issues. • Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach. • Promote additional products and services, meeting targets, and delivering a positive experience for all guests. • Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand. • Ensure accurate and timely completion of all administrative tasks, such as online gift card orders. • Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information. • Promote a collaborative working environment, prioritising the guest in all endeavours. Qualifiche You will… • Passionate about providing the best possible guest experience, going above and beyond to ensure guests are happy. • Excellent people skills / able to adapt communication to the situation and guest. • Detailed and proactive problem solver. • Able to communicate well verbally and in writing. • Well organised with the ability to prioritise your own workload and multi-task. • Possess good IT skills in Word, Excel and Outlook. • Previous experience in a guest / customer facing role is a must. • Fluent and confident Italian, English. Any other languages are an advantage. . • Availability to cover shifts on a rota a basis to support the opening hours of the centre, from Monday to Sunday from 10AM to 8PM. Ulteriori informazioni Why start your journey at McArthurGlen? • You'll receive a competitive base salary, along with a performance bonus scheme of 12% and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more. • Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation. • Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career. • Over 85% of our employees would recommend us as an excellent place to work. • Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels. At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected] Department Function: Guest Experience Centre/Office: Castel Romano

Responsibilities

Act as the face of the organization by welcoming guests, resolving inquiries, and ensuring a positive experience. Handle administrative tasks and manage feedback across face-to-face, email, and social media channels.