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Guest Experience Agent at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Cash Handling, Time Management, Flexibility, Communication

Industry

Hospitality

Description

Company Description Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary. Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique. Job Description As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment. Key Responsibilities: Deliver exceptional customer service during check-in, check-out, and throughout guest stays Proactively manage and resolve guest complaints Handle credit, cash transactions, and related documentation accurately Promote hotel services and special offers Respond to phone and email enquiries promptly Qualifications What we’re looking for: Previous front office or customer service experience Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service. Familiarity with Opera Cloud (preferred) Confident handling guest issues and building rapport Excellent organisation and time management Flexibility to work various shifts, including mornings, evenings, and weekends What we offer: Daily Staff Meals Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties Be part of a creative, energetic, and supportive team Career growth opportunities across our wider hospitality group Additional Information At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

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Responsibilities

As a Guest Experience Agent, you will welcome guests and ensure a smooth, friendly experience throughout their stay. You will deliver exceptional customer service during check-in, check-out, and throughout guest stays.