WHO WE ARE

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That’s the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That’s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

WHAT WE OFFER

• Attractive development opportunities in a high-growth environment, domestically and internationally
• Family & Friends hotel rate
• Free gym
  We are very much looking forward to your application.
  Application should be in English

• Guest Engagement & Personalized Service
• Anticipate guest needs by proactively gathering preferences and special requests before check-in.
• Offer tailored recommendations and create unique experiences based on guest interests and expectations.
• Handle VIP arrivals, special occasions, and guest amenities, ensuring a high level of service and attention to detail.
• Maintain an up-to-date knowledge of hotel services, facilities, and local attractions to provide expert guidance to guests.
• Communication & Coordination
• Act as a key liaison between guests and hotel departments, ensuring seamless communication and execution of requests.
• Work closely with the Front Office to personalize the guest journey.
• Address and resolve guest concerns in a professional and empathetic manner, ensuring prompt follow-up.
• Maintain accurate records of guest preferences and feedback to enhance future stays.
• Service Excellence & Problem Resolution
• Monitor guest feedback through direct interactions and online reviews, identifying areas for service improvement.
• Take immediate action to resolve guest issues, escalating complex situations when necessary.
• Assist with surprise and delight initiatives to enhance the guest experience and foster loyalty.
• Guest Loyalty & Retention
• Build lasting relationships with guests, encouraging repeat visits and positive word-of-mouth.
• Gather insights on guest expectations and contribute ideas to improve the overall guest experience.
• Operational Support & Reporting
• Assist in preparing reports on guest satisfaction, trends, and service enhancements.
• Ensure accurate documentation of guest interactions, special requests, and service recovery actions.
• Support the Front Office team in peak periods, assisting with check-ins, check-outs, and general guest inquiries.