About the job

Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.

As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.

Responsibilities

Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently
Provide accurate information regarding flight schedules, bookings, and services offered by Beond
Assist guests with changes to their reservations and travel itineraries
Address complaints and resolve issues promptly while maintaining a high level of customer service
Document guest interactions and feedback to improve service quality
Collaborate with other departments to ensure smooth operations and enhance guest experience

Requirements

High school diploma or equivalent; a degree in hospitality or related field is a plus
Previous experience in customer service or contact centre environments is mandatory.
Prior experience as a travel consultant is an advantage.
Excellent communication skills, both verbal and written, with a strong command of English
Preferred candidates should possess fluency in Arabic, Russian, or French
Proficiency in using computer systems and customer relationship management (CRM) software
Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment
Strong problem-solving skills and a proactive approach to guest service
Availability to work flexible hours, including nights, weekends, and holidays

Responsibilities

About the job

Responsibilities

Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently
Provide accurate information regarding flight schedules, bookings, and services offered by Beond
Assist guests with changes to their reservations and travel itineraries
Address complaints and resolve issues promptly while maintaining a high level of customer service
Document guest interactions and feedback to improve service quality
Collaborate with other departments to ensure smooth operations and enhance guest experience

Requirements

High school diploma or equivalent; a degree in hospitality or related field is a plus
Previous experience in customer service or contact centre environments is mandatory.
Prior experience as a travel consultant is an advantage.
Excellent communication skills, both verbal and written, with a strong command of English
Preferred candidates should possess fluency in Arabic, Russian, or French
Proficiency in using computer systems and customer relationship management (CRM) software
Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment
Strong problem-solving skills and a proactive approach to guest service
Availability to work flexible hours, including nights, weekends, and holidays