Job Ref: EHG3018
Branch: Holiday Inn Bristol City Centre
Location: Holiday Inn Bristol City Centre, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: Zero hours weekly
Posted date: 06/05/2025
Closing date: 19/06/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an Guest Experience Agent at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Experience Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
• Coverage of the Reception desk
• Be able to answer our hotels calls in professional yet welcoming manner.
• Take “out of hours” bedroom reservations
• Carry out guest call backs to ensure everyone is happy.
• Book taxis and other forms of ground transport for our guests.
• Recommend places to visit and make bookings on behalf of our guests.