Guest Experience Agent (GRO) at Accor

Ubud, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Office Operations, Communication Skills, Interpersonal Skills, Time Management, Multitasking, Problem Solving, Conflict Resolution, Property Management Systems, Customer Service, VIP Handling, Organizational Skills

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Welcome guests warmly upon arrival and provide a smooth, efficient check-in experience. Serve as the primary point of contact for guest inquiries, requests, and complaints, ensuring timely and professional resolution. Maintain detailed knowledge of hotel facilities, services, dining concepts, and local attractions to provide accurate information and recommendations. Handle special requests, VIP arrangements, and guest preferences, ensuring personalized and memorable experiences. Coordinate with Front Office, Housekeeping, Concierge, F&B, and other departments to meet guest needs promptly. Assist with departures, including check-out procedures, billing, and feedback collection. Monitor and respond to guest feedback, both in person and through surveys or online reviews, escalating issues where necessary Maintain guest records, preferences, and communications accurately in the property management system. Qualifications Minimum 2 years of Front Office or Guest Experience or Guest Relation experience in a hospitality setting Fluency in English (written and verbal); additional language skills are highly valued Excellent communication and interpersonal skills with the ability to connect naturally with diverse guests Strong organizational and time management abilities with the capacity to multitask in a dynamic environment Demonstrated ability to maintain composure and deliver quality service in high-pressure situations Proficiency in analyzing guest feedback and translating insights into actionable improvements Problem-solving mindset with a collaborative and solution-oriented approach Ability to work flexible schedules, including evenings, weekends, and holidays as needed Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The agent is responsible for welcoming guests, managing check-in and check-out processes, and serving as the primary contact for inquiries and complaints. They coordinate with various hotel departments to ensure personalized experiences and maintain accurate guest records in the property management system.