Guest Experience Agent | Holiday Inn Express Pokhara at IHG Career

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-solving, Customer service, Computer skills, Basic mathematics, Reading, Writing, Interpersonal skills, Hospitality

Industry

Hospitality

Description

Holiday Inn Express Pokhara is a modern, internationally branded hotel located near Lakeside Road, close to Pokhara’s key tourist and commercial areas. The hotel offers 90 comfortable guest rooms, an all-day dining restaurant, bar & lounge, lobby lounge, a 213 sqm meeting and events space, and a fitness centre. As part of the IHG global brand, we provide our associates with a stable and respectful work environment, structured training, and opportunities for career growth locally and internationally. We welcome passionate hospitality professionals who are committed to teamwork, service excellence, and Nepali hospitality values. First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Experience Agent Including Telephones who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations ● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Guest Experience Agent is responsible for providing a warm welcome to guests, managing check-in and check-out processes, and handling payments. They also act as a primary point of contact for guest inquiries, providing local recommendations and resolving any issues to ensure a memorable stay.