About the Role

As a Guest Experience Agent, you will be one of the first points of contact for our guests and play an important role in delivering a welcoming and memorable experience throughout their stay.

You will assist with daily front-office operations, guest enquiries, accommodation bookings, and general guest services, while maintaining a high standard of customer care and professionalism.

Key Responsibilities

• Welcoming guests and assisting with check-in and check-out
• Responding to guest enquiries via phone and email
• Assisting with accommodation reservations and booking enquiries
• Entering and updating reservations within the booking system
• Providing guests with resort and local area information
• Managing guest requests and general front office administration
• Processing payments and maintaining accurate guest records
• Working closely with housekeeping and other resort departments
• Delivering professional and personalised guest service at all times
• About You