ADDITIONAL INFORMATION

Job Number25138793
Job CategoryRooms & Guest Services Operations
LocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

ROLE OVERVIEW:

As the Guest Experience Agent, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

KEY RESPONSIBILITIES:

• You will anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
• Manage all aspects of the front office department, tending to the guests and exceeding their expectations.
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Drive loyalty through our loyalty programs and guest experiences