At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
As we look toward the 2025 season, we are searching for a Guest Experience Agent to join our dedicated team at Splendido. This is not just a job, it’s a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality.

• Daily Operations Support: Assist in managing front-of-house departments to uphold high service standards.
• Guest Welcome: Greet guests warmly, providing personalized attention throughout their stay.
• Guest Engagement: Inform guests about hotel facilities, services, and special offers.
• Feedback Analysis: Help analyze guest feedback and develop strategies to enhance their experience.
• VIP Coordination: Support pre-arrival preparations and ensure VIP guests have an impeccable stay.
• Relationship Building: Foster meaningful relationships with guests and colleagues.
• Promote Offerings: Highlight the hotel’s unique experiences and activities to guests.
• Communication: Maintain clear communication between departments to efficiently resolve guest requests.
• Personalization: Execute strategies to create unique and personalized guest experiences.