Job Ref: TFH1218
Branch: The Fellows House
Location: The Fellows House, Cambridge
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 28/07/2025
Closing date: 30/08/2025

THE FELLOWS HOUSE

An exclusive destination with an inclusive spirit.
Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.
At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.
The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.
Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers

To assist in the smooth operation and control of the Front Office area. To ensure the efficient running, to maximise the profitability of the hotel’s room sales and maintain he required standard of service to guests and assist departmental manager as and when required.

• Key responsibilities

As a Guest Experience Assistant, you will be required to perform a wide range of tasks that includes guest satisfaction, team performance, cost control, amongst others:

• Handle guest requests, inquiries, complaints;
• Ensure smooth arrival and departure process;
• Monitor guest satisfaction and take actions where needed;
• Proactively maximize rooms and FB upselling;
• Manage and train team members to ensure their performance is up to standards required;
• Review schedule and apply changes where needed;
• Manage, efficiently, stock control and the maintenance of the equipment;
• Ensure to the adherence of the hotel values all the time.
• Requirements
• UK citizen or valid work permit
• Proficient numeracy and literacy skills
• 1 year of previous experience in similar role