true Student is a student accommodation provider offering a range of luxury living options in various UK cities, including Manchester, Salford, Birmingham, Liverpool, Glasgow, Nottingham, Leicester, and Sheffield. They offer both shared apartments and private studios, with a focus on creating a home-away-from-home for students. true Student also emphasizes creating a vibrant student community through events and activities, aiming to enhance the overall student experience.
true Student’s Mission:
true Student aims to provide more than just a place to live; they strive to create a vibrant and supportive environment that helps students thrive academically and socially, encouraging them to make the most of their university experience.

ABOUT THE ROLE

You are a natural people person with a hands-on approach to your role.
You are fun and friendly with a ‘can do’ attitude.
Operational ‘excellence’ is your thing, and you thrive in a fast-paced environment where no two days are the same…because that’s just boring, right?

WHAT YOU WILL BE DOING

You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell.

• You will be a key point of contact for our guests - answering questions, dealing with issues or concerns, and responding to complaints.
• Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
• Accommodation show arounds and supporting the sales team.
• Supporting the management team to ensure a range of opportunities and events for our guests.
• Planning and delivering our market leading true life events program.
• Managing the accommodations social media channels and generating content to support the marketing team.
• Assisting with guest check in and check out processes and supporting with termly room inspections.
• Managing contractors and visitors and ensuring procedures are followed.

We have 2 x full time roles available (37.5 hours a week) and 1 x part time role available (16 hours a week)
We operate a 24/7 site, weekend availability essential. Hours between 8am-8pm.
Job Types: Full-time, Part-time
Pay: £12.50 per hour
Expected hours: 37.5 per week

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• On-site gym

Schedule:

• Day shift
• Every weekend
• Monday to Friday

Work Location: In person
Application deadline: 25/07/2025
Reference ID: Guest Experience Assistant
Expected start date: 26/08/202

role.

• Self-motivated, professional, resilient, adaptable & fun
• A strong ability to problem solves, multi-task, plan & organise
• Always ensures a high standard of appearanc