JOB DESCRIPTION

You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same… because that’s just boring, right?

· You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell
· You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints
· Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries
· Accommodation show arounds and supporting the sales team
· Supporting the management team to ensure a range of opportunities and events for our guests
· Planning and delivering our market leading true life events programme
· Managing the accommodations social media channels and generating content to support the marketing team
· Assisting with guest check in and check out processes and supporting with termly room inspections
· Managing contractors and visitors and ensuring procedures are followed
Assisting with summer turnaround of the site
Using a range of systems to ensure guest satisfaction of which full training will be given