Guest Experience Associate at Daniels Fund

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

85000.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Hospitality, Office operations, Event coordination, Communication, Relationship management, Salesforce, Logistics management, Vendor management, Data entry, Problem solving, Attention to detail, Professionalism, Time management, Collaboration

Industry

Non-profit Organizations

Description

The Opportunity (On-site) The Guest Experience Associate sits at the interaction of hospitality, office operations, and brand stewardship. This role is responsible for creating a seamless, high-touch experience for all guests while supporting the daily rhythm of the office and overseeing the Daniels Fund’s premier community meeting space. From the first phone call to the final impression of a visit, this individual ensures every interaction reflects the integrity, warmth, and excellence that defined Bill Daniels. This role is ideal for someone who thrives in a dynamic environment, takes pride in details, and enjoys creating exceptional experiences for others. The Role The Guest Experience Associate will: Create Meaningful Guest Experiences Deliver a warm, professional, personalized welcome to all callers and visitors. Serve as a knowledgeable ambassador of the Daniels Fund and Bill Daniels, sharing stories and impact to inspire guests. Ensure all public spaces consistently reflect a high standard of excellence and reinforce the organization’s brand. Build and maintain strong relationships with frequent visitors, partners, and stakeholders. Lead the Community Meeting Space Experience Own the end-to-end experience for the Daniels Fund’s 2,500 sq. ft. community meeting space (5 rooms). Coordinate scheduling, logistics, and on-site execution for internal and external meetings. Provide “white-glove” service as the on-site host, ensuring a seamless and high-quality experience. Manage vendor relationships, including catering partners. Monitor usage, track trends, and provide insights to improve utilization and experience. Conduct tours and respond to inquiries with professionalism and attention to detail. Support Office Operations Answer and route incoming calls and inquiries with professionalism and care. Manage the organization’s general email inbox, ensuring timely and accurate responses. Coordinate mail, shipping, and package distribution. Maintain office supplies and inventory to support daily operations. Support internal meetings and events to ensure smooth execution. Maintain accurate data in Salesforce and assist with reporting and list generation. Partner with the Facilities and Administrative Services Manager to support daily operations and special projects. Identify opportunities to improve processes, systems, and efficiency. Assist with special projects and perform other duties as assigned. The Person You are mission-oriented and values aligned. You have a passionate commitment to Bill Daniels’ mission and values and an eagerness to incorporate his thinking into activities. You understand first-hand the importance of the foundation always adhering to Bill Daniels’ principles, style, and direction. You value and respect the Fund’s uniqueness, reputation, and impact. You are aligned with Bill Daniels’ values and stated priorities to advance his legacy. To learn more about Bill Daniels, please visit https://www.danielsfund.org/billdaniels/values You are customer-service driven. You are a natural host – you go the extra mile to ensure others are satisfied in a timely fashion. You are helpful and empathetic. You love working with people and have a knack for putting people at ease. You value each interaction and seek to do your part in providing valuable experiences for others. You are agile and stay calm under pressure. You have the ability to juggle multiple tasks and transition effectively from one to another quickly. You handle surprises and high-stakes moments with calm and confidence. You demonstrate a high level of excellence. You always represent yourself and your organization in a professional and competent manner. You are a successful influencer at rising expectations for others to achieve your desired level of excellence and “gold standard.” You care about and pay close attention to details. You are an excellent communicator and collaborator. You use clear and concise language that reflects the context in which you are communicating. You have strong written and verbal communications skills, whether in one-on-one or in large gatherings. You value collaboration and working with various perspectives to achieve outcomes. You are tenacious and resourceful. You are willing to do whatever is needed to make our stakeholders satisfied. You seek to anticipate the needs of others. You demonstrate emotional maturity and personal accountability. You are results-driven with a demonstrated desire for impact. You have an unyielding focus on impact and are driven by a desire to achieve outcomes. You are motivated by the pursuit of long-term objectives and a focus on metrics for impact. Compensation and Benefits The total compensation for this position will be in the range of $65,000 to $85,000 and is commensurate with experience and qualifications. Daniels Fund offers a comprehensive package of benefits including paid time off, paid holidays, health, dental, vision insurance, long-term disability, life insurance, a matched 401k retirement plan and a host of additional benefits.

Responsibilities

The Guest Experience Associate is responsible for providing a high-touch, professional welcome to all visitors while managing the daily rhythm of office operations. They also oversee the end-to-end logistics and service for the organization's community meeting space.