Guest Experience Associate - Express Entry at AMB Group, LLC

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Greeting, Express Entry Support, Delta Fly-Through Lanes Assistance, Enrollment Guidance, Question Answering, Technology Troubleshooting, Hospitality, Positive Attitude, Problem Solving, Situational Awareness, Teamwork, Brand Representation, Customer Service, Communication

Industry

Spectator Sports

Description

About Mercedes-Benz Stadium Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events. Recognized as one of the most innovative venues in the world, Mercedes-Benz Stadium continues to lead the industry in fan experience, sustainability, and technology. Every event at Mercedes-Benz Stadium is powered by people. Our associates play a critical role in delivering the welcoming, energetic environment that fans expect when they arrive. Our Ideal Candidate Guest Experience Associates are the lifeblood of the Mercedes-Benz Stadium experience. They set the tone for the building and play a defining role in how every guest remembers their visit. The individuals who thrive in this role share several defining qualities: They Care Deeply About People Hospitality is not a task — it is a mindset. Our associates take pride in helping others and ensuring every guest feels welcomed and valued. They Choose Positivity Live events are fast-paced and dynamic. The best associates bring steady energy and a positive outlook to every guest interaction. They Find Solutions Exceptional associates focus on what can be done. They take ownership of challenges and work to find solutions that help guests have a great experience. They Stay Aware and Engaged Great associates notice when someone needs help before being asked and proactively step in to support guests. They Work as One Team World-class guest experiences happen when teams collaborate and support each other. They Take Pride in Representing the Brand Every guest interaction reflects the Mercedes-Benz Stadium experience. About the Guest Experience Team The Guest Experience Team creates the first impression and lasting memory of Mercedes-Benz Stadium. From the moment guests arrive until the final whistle or encore, this team helps deliver our “Welcome Home” philosophy and ensures every guest feels valued and supported. Position Summary The Guest Experience Associate – Express Entry helps create a fast, welcoming, and seamless arrival experience for guests entering Mercedes-Benz Stadium. This role supports the stadium’s Delta Fly-Through Lanes, helping guests take advantage of one of the most innovative entry experiences in sports. Associates greet guests, assist with enrollment when needed, answer questions about the process, and help ensure fans move quickly and confidently into the stadium. This role is ideal for individuals who enjoy interacting with people, staying energized in busy environments, and helping guests start their event experience on a positive note. Key Responsibilities Express Entry Guest Support • Welcome guests arriving at Express Entry locations throughout the stadium • Assist guests utilizing Delta Fly-Through Lanes for stadium entry • Help guide guests through the enrollment process when needed • Answer questions related to Express Entry and stadium access Technology Support • Assist guests with enrollment through QR code registration • Help troubleshoot common entry or enrollment questions • Maintain working knowledge of Express Entry technology and procedures Guest Hospitality • Provide directions and support for guests entering the stadium • Maintain a welcoming and approachable presence during high-traffic arrival periods • Assist guests with general questions related to the stadium experience Event Day Execution • Work in outdoor entry environments during events • Maintain awareness of guest flow and entry operations • Support other Guest Experience initiatives and responsibilities as assigned Qualifications Required • Must be 18 years of age or older • Availability to work nights, weekends, and major stadium events • Must be available for a minimum of 75% of major events annually • Ability to stand and move for extended periods during events • Ability to work in indoor and outdoor environments • Completion of required Guest Experience training prior to working events Preferred • Experience in hospitality, customer service, or event operations • Comfortable assisting guests with smartphone technology • Strong communication and interpersonal skills Why Join Mercedes-Benz Stadium Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event. AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West and TGL’s Atlanta Drive Golf Club. About Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. About Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD. About Atlanta Drive GC Atlanta Drive GC became one of the six founding members of TGL in August of 2023 and will participate in the inaugural season of TGL beginning in January of 2024. Atlanta Drive GC is owned by businessman and philanthropist Arthur M. Blank and is part of AMB Sports and Entertainment (AMBSE), which is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive Golf Club, and PGA TOUR Superstore. About Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter. About the Home Depot Backyard The Home Depot Backyard, Atlanta’s #BestBackyard, is an 11-acre multi-use greenspace in the heart of downtown, adjacent to Mercedes-Benz Stadium, that is full of unique opportunities for the local community and visitors alike. Serving the Atlanta community since 2018, the Home Depot Backyard provides a broad spectrum of programming for all audiences and has hosted a wide array of community events while also serving as the premier parking and tailgating destination for the Atlanta Falcons (NFL), Atlanta United (MLS), and other stadium events. The Home Depot Backyard focuses on three key pillars - Arts and Culture, Health and Wellness, and Inspired Learning - through offering a variety of activities from daily fitness classes to one-of-a-kind events focused on uplifting the community. To learn more about The Home Depot Backyard, visit thehomedepotbackyard.com or follow us at @thdbackyard on Facebook, Instagram, Twitter, and Tik Tok.

Responsibilities

The Guest Experience Associate will focus on creating a fast, welcoming, and seamless arrival experience by greeting guests, assisting with the Delta Fly-Through Lanes enrollment process, and answering related questions. Key duties involve providing Express Entry guest support, assisting with technology enrollment via QR codes, and maintaining a welcoming presence during high-traffic arrival periods.