GUEST EXPERIENCE ASSOCIATE (ROOM ATTENDANT)

Location: Métis Crossing, Smoky Lake, AB
Closing Date: Until Suitable Candidates Found
Position Status: Full Time and Part Time

SKILLS & COMPETENCIES

• Excellent communication skills, both verbal and written; fluency in English is required.
• Strong time management and organizational abilities.
• Ability to prioritize tasks in a fast-paced environment.
• Attention to detail and commitment to maintaining high standards.
• Interpersonal skills to build positive relationships with coworkers and guests.
• Ability to work independently with minimal supervision and as part of a team.
• Cultural sensitivity and professionalism.
• Strong integrity, work ethic, and motivation.
• Ability to learn and apply job-related skills through on-the-job training.
• Basic computational skills.
• Physical capability to perform demanding tasks such as lifting, carrying, pushing, pulling, bending, standing, reaching, and kneeling.
• Knowledge of Alberta history and cultural diversity is an asset.
• Familiarity with Métis culture, history, and issues affecting Métis people is an asset.

QUALIFICATIONS

• Previous housekeeping experience or familiarity with cleaning processes is preferred.
• High school diploma is an asset.
• Level C First Aid/CPR certification is an advantage.
• Ability to obtain and/or maintain WHMIS certification.
• Capability to lift, carry, push, or pull up to 50 pounds.

OTHER REQUIREMENTS

• This position is based on-site at Métis Crossing in Smoky Lake.
• Flexibility to work a schedule that may include days, evenings, nights, and weekends.
• Valid Class 5 Driver’s License and reliable transportation are required.
• Must provide a clear Criminal Record Check.

• Perform all housekeeping duties as assigned, adhering to Métis Crossing’s room cleaning procedures.
• Maintain hygiene and comply with health and safety standards of the Lodge.
• Clean guestrooms thoroughly, including: Stripping checkout rooms, making beds, dusting, and vacuuming. Sanitizing all surfaces, including furniture, light switches, and windowsills. Cleaning bathrooms, sinks, taps, vanities, mirrors, tubs, showers, walls, and toilets.
• Wash doors, windows, and walls in public areas and guest rooms as required.
• Set up and rearrange furniture in guest rooms.
• Handle daily removal and transport of soiled linens and garbage.
• Process laundry, including washing, drying, sorting, and folding.
• Submit lost and found items to the Accommodations Supervisor.
• Report inventory discrepancies to the Guest Services Supervisor.
• Ensure work areas, housekeeping rooms, and equipment are clean and organized.
• Assist guests when needed, ensuring exceptional service.
• Perform other duties as assigned.